-A new form of communication between customers in the New Normal era and housing sales-

Our one-story model house "Hiraya ga Millerun" supports unmanned viewing

We have introduced a remote-controlled robot (mascot name "Millerun").

Background of introduction

It is thought that there are requests for a leisurely tour with the family alone, and for avoiding the risk of face-to-face contact in the New Normal era after the new Corona. In the existing video customer service system, the person in charge communicates through the screen to answer customer's questions and guide the specifications and equipment, but the location was limited to a few places in the building where communication is possible. Was the current situation. Therefore, taking advantage of the one-story building without stairs, we started to consider the introduction of a remote-controlled robot that can move in the indoor space together with the customer and talk while looking and moving together, and started full-scale introduction in May 2021.

Expected effects of introducing a remote-controlled robot

1. Communication where you can feel contact while not contacting

2. Product description while moving indoors and looking at the actual item

3. Confirmation of places of interest for visitors

The moving robot customer service expands the range of guidance that can be provided while being unmanned, and the information that can be input becomes closer to that of manned customer service. In addition, the operator who remotely controls the robot guides the customer by becoming a robot with a unique shape that makes them feel familiar. This makes it possible for customers to obtain information about housing while slowly inspecting at their own pace and casually communicating through robots without feeling the tension felt by a real sales representative. I will.